Creating Style and Comfort

Carpets Product Care


There are three basic requirements for caring and cleaning of your carpet.


We recommend the frequent use of an upright vacuum cleaner, incorporating a correctly adjusted beater bar and revolving brush. A light vacuum is recommended at least twice a week and a thorough vacuum weekly. A light vacuum would be classed as three passes over an area. A thorough Vacuum is five to seven passes over the area.

Steam Cleaning

Carpet should be steam cleaned regularly, approximately every twelve months to two years depending upon the usage and the colour chosen. A minimum of one cleaning every two years is required.
Even though both light and dark colours attract the same dirt and grit, the lighter colours tend to show soiling earlier. A reputable professional steam cleaner should always perform steam cleaning. We do not recommend shampooing, do-it-yourself steam cleaning or dry cleaning.


NOTE: No carpet is absolutely stain proof. Some carpets have stain resistant treatments to improve to ability to clean up stains, not prevent stains. Carpets with soil resistant treatments reduce the rate of soiling, but all carpets require regular care and maintenance.

Soil and grit

The abrasive action of soil and grit will accelerate wear on your carpet. Household entrances should have mats to act as barriers. Better to leave most of the soil and grit on the mat, rather that walk it into the carpet. Regular vacuuming and cleaning is essential to keep your carpets looking good and to extend its life.

Stains VS Soiling

It should be noted that there is often confusion about the difference between soiling and staining, the majority of stain complaints are actually soil related. For example many sugar based spills such as soft drinks and coffee, leave a sugar residue after removal. The sticky residue readily attracts soil from ordinary shoe traffic and the resulting discoloured area appears to be a stain.
The same thing happens when spills are cleaned with a detergent solution and the area is not sufficiently rinsed with clean water, leaving a sticky detergent residue. It is important to rinse thoroughly with water and blot dry after removing any spill.

Spot Cleaning

We recommend Scotchgard Carpet Cleaner for general spillages. This cleaner should be applied in accordance with the instructions on the container. Immediate action is the key - most spills won't stain permanently if you act quickly.

  • Do not scrub
    Scoop up or blot as much of the spill as possible, then continue to blot any residue with a clean white cloth or paper towel, always working from the outer edge towards the center to avoid the spill spreading. Remember, do not scrub.
  • Cold Water
    Apply cold water to the stained area with a sponge to flush out as much of the stain as possible and then blot up. Once again do not scrub.
  • Scotchgard Carpet Cleaner
    Apply Scotchgard Carpet Cleaner as directed on the container to the stained area. Work the foam evenly over the soiled area with a damp sponge with a blotting action. Do not scrub. Remove the excess foam and rinse the sponge often with clean water
  • Apply water
    Apply water with a cloth until the carpet no longer feels sticky or soapy then blot up thoroughly with a sponge or paper towel.
  • Dry
    Place a few layers of paper towel or white cloth over the cleaned area to absorb the remaining moisture and weigh them down with an object that won't transfer colour.
Soft Drink & Beer Detergent Vinegar Detergent Water  
Tea& Coffee Detergent Vinegar Detergent Water  
Blood Detergent Ammonia Detergent Cold Water  
Butter Dry/Cln solvent Detergent Water    
Candy / Sweets Freeze with ice cube, shatter with blunt & vacuum clean Dry/Cln solvent for 3-5 minutes Repeat steps as necessary    
Chocolate Detergent Ammonia Detergent Water  
Cooking Oil Dry/Cln solvent Detergent Water    
Cough Syrup Detergent Ammonia Vinegar Detergent Water
Dirt / Mud Detergent Ammonia Detergent Water  
Egg Detergent Ammonia Detergent Water  
Excrement Detergent Ammonia Detergent Water  
Fruit Juice / Berry Detergent Ammonia Detergent Water  
Furniture Polish Dry/Cln solvent Detergent Water    
Gravy Dry/Cln solvent Detergent Water    
Ink Ball / Felt Pen Dry/Cln solvent Detergent Water    
Ink Fountain Ren Detergent Vinegar Ammonia Water  
Ink-permanent Dry/Cln solvent Detergent Water    
Lipstick Dry/Cln solvent Detergent Water    
Makeup Dry/Cln solvent Detergent Water    
Mayonnaise Detergent Ammonia Detergent Water  
Mercurochrome Detergent Ammonia Vinegar Detergent Water
Milk / Ice Cream Detergent Ammonia Detergent Water  
Oil & Grease Dry/Cln solvent Detergent Water    
Sauce Detergent Ammonia Detergent Water  
Shoe Polish Dry/Cln solvent Detergent Water    
Starch Detergent Ammonia Detergent Water  
Toothpaste Detergent Ammonia Detergent Water  
Urine (fresh) Water Ammonia Detergent Water  
Urine (dry) Detergent Vinegar Ammonia Detergent Water
Vomit Baking soda, scrape & vacuum clean Detergent Ammonia Detergent Water
Wine (red) Detergent Ammonia Vinegar Detergent Water
Wine (white) Detergent Vinegar Detergent Water  

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